Festina Lotus S.A (hereafter “Festina” or “we”) is committed to protect your personal data and respect your privacy when using our products.
If the user of this Festina product is under the age of 1 6 , consent can only be given with permission from their parent.
Festina collects and further processes personal data pursuant to the Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (repealing Regulation (EC) No 45/2001) and the California Consumer Privacy Act of 2018.
Why and how do we process your personal data?
Festina collects and processes the personal data submitted by you, to be able to provide you with the services and features in Festina’s applications and watches .
The application might request personal data from you depending on what services and features the specific application and connected product offer. This includes e . g . data such as your weight, height and heart rate or geolocation to be able to ensure the best experience of our watches and applications. Some applications require an email to create an account , ensuring you not to lose historical data when changing your mobile phone. We explain more in detail further below.
We also collect and store additional data like health metrics, app and watch performance
We do not sell or share any of your data to any other businesses.
On what legal ground do we process your personal data
Festina process your personal data, because:
– The data subject has given consent to the processing of his or her personal data for one or more specific purposes.
Which personal data do we collect and further process?
Depending on your connected product, not all of the following described data collection or processes might apply to you. If y our application does not ask for you to submit any personal data, no personal data will be collected.
The application will ask you for permissions to access certain information from your device depending on the functionalities of the app and connected watch. Such access permissions can be camera, location, address book, or notifications. If any of those permissions mean any data collection and/or storage, it will be mentioned below.
Personal Account data:
In this Festina Application you are voluntarily requested to set up a personal account with password. We use this data for authentication and to personalize your experience of the APP and connected device. But also, to give you the service of accessing your data from multiple devices, keep history and to give you the most accurate data if exercising or for health metrics.
The personal account data submitted by you can be name, height, weight, email address , date of birth and gender. You can also choose to upload a picture of yourself.
We only collect personal account data that you have submitted. However, when a third party (social media) login is offered, we collect your public profile data. We do not collect or store any of the third-party login information.
The application, in combination with certain watches, offers personalized watch faces. If you choose to create and save any watch faces, they will be collected and stored on your personal data account to grant exclusive access.
Health and Fitness data:
We collect additional personal data from the app and connected watch depending on the connected watch features and functionalities. The data will be displayed in the app and/or connected watch.
Health and fitness data are e.g. sleep detection, heart monitoring, taken steps, burned calories, exercises and activity time.
Health and fitness data are collected from your app to make feature calculations and stored on the server for your access through the application. It is also used for de-identified feature statistics for future improvements of our health and fitness features and functions.
Location data and background location data:
By giving your permission for the APP to access your device location data, the APP will be able to do a Bluetooth scan and connect your watch to your device during onboarding.
This APP is not using any background location data.
We may extract location data, de-identified, for statistics and for future improvements to customize the functions dependent on geolocation data.
Notifications and alerts:
If you have granted the APP access to your device’s notifications of e.g., calendar, calls and SMS, your watch will be able to display those notifications as well.
We do not store any content of the notifications; we only track that a notification occurred. This tracking data is stored and processed on a server.
Technical support and d iagn ostics :
If you contact us for technical support, we will save your contact details in the Festina Customer Service tool together with your information about the issue. This is the only time we might link back any data to your personal data.
To be able to give you the best possible support we will extract activity and device data from our analytics tool. The data we will extract and process is linked to the serial number of your watch. We will see the connected mobile model and OS version , Application SW version and watch FW version. We might also process the d ate of installation, version updates and a performance track report of your activities on the application such as notifications and alerts depending o n you r issue .
Emails and other communications:
We will use your submitted email address in the app for sending a captcha id, when you request a new password or to warn you that we will deactivate your account due to a long period of inactivation and a confirmation email if you have deleted your account. This is fully automatically done .
We might send you push notifications in the APP to alert for an update of the APP or connected watch.
Analytics and diagnostics :
We will collect data for analytic purposes to run our analytics to understand e.g. user behaviours, effectiveness of product features, trends and the number of active devices. The analytics result will be used to improve our products and services as well as develop new ones.
The data collected is battery and power consumption, crash data, date and time the app accesses our servers, app version, watch FW version, user behaviour such as what features and functions used and how often, device state information, device model and operating system information .
Festina analytics tools are Crashlytics and Google Bigquery as well as Apple analytics.
How long do we keep your personal data?
Personal data submitted by you through an application user account is kept as long as necessary to provide you with its functionalities and services. When your account is deleted by you or disabled by us after time of inactivity, the personal account data will be deleted.
The additional personal health and fitness data will be ke pt as de-identified data for analytic purposes. We will also keep the analytics data that is connected to the serial number for future statistics and application improvements.
Personal data collected in a connected watch, will either be synchronized to an application or kept local on the product. The data stored in the watch can only be deleted by you. Either in the A PP and/or in the watch. You can at any time stop synchronizing data between your APP and the connected watch by disconnecting your devices.
Personal data provided for technical support is kept as long as necessary for Festina to be able to support and take follow-up actions to feedback provided via the website or through any Festina service institution.
How do we protect and safeguard your personal data?
All submitted personal data in the application is stored on servers owned and maintained by Festina or by Festina suppliers . We keep the servers in the geographic area according to what each country’s law stipulates.
Festina is committed to keep your Personal data secure against unauthorized access or use, alteration, unlawful or accidental destruction and accidental loss. Festina is constan tly taking measures to fulfil that commitment.
Who has access to your personal data and to whom is it disclosed?
Only authorized Festina employees and Festina contractors have access to your p ersonal data and are bound by a specific contractual clause for any processing operations of your data on behalf of Festina according to the “need to know” principle. Such staff abide by statutory, and when required, additional confidentiality agreements.
The information we collect will not be given to any other third party, except to the extent and for the purpose we may be required to do so by law.
What are your rights and how can you exercise them?
You have specific rights as a ‘data subject’ under Chapter III (Articles 14-25) of Regulation (EU) 2018/1725, in particular the right to access, rectify or erase your personal data and the right to restrict the processing of your personal data. Where applicable, you also have the right to object to the processing or the right to data portability.
You can exercise your rights by contacting Festina at email@example.com
Upon a material change we will ask you for a new consent in the application if required by applicable law.